Nexa Privacy Policy
Last Updated: Dec 05, 2025
Effective Date: Dec 05, 2025
Thank you for using Nexa. We aim to assist you in recording daily life, reflecting on personal emotions, obtaining companionship through AI dialogue, and sharing meaningful moments with a community. We deeply value your privacy and are committed to protecting the information you choose to share.
This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your information when you access our mobile application, website, and related services (“Services”). It also outlines your rights, choices, and how to contact us.
If you have questions, please contact us at service@nexaparty.com
This Privacy Policy is effective as of December 05, 2025.If we make any material changes to this Policy, we will notify you through in-app announcements, push notifications, email (where applicable), or other prominent means before the changes take effect.
We collect information to provide core features such as journaling, mood tracking, AI chat companionship, personalized content generation, and community sharing. The types of data collected include the following:
2.1 Information You Provide Directly
● Account Information: When you create a Nexa account, we collect necessary account data, including your email address, phone number (optional or required depending on the registration method), username, password, and profile details such as profile picture, gender, and date of birth. This information is used to set up and personalize your account.
● Content Information: Core content you generate while using our Services, including but not limited to:
1.Mood & Journal Entries: The text-based moods, diaries, emotion tags, and related dates/timestamps you record. This is essential for providing our core services and is stored with encryption and special protection.
2.AI Interaction Content: Dialogue text, voice inputs, and related context from your interactions with the AI companion feature. This information enables the AI conversation and mood analysis functions.
3.Community Shared Content: Posts, images, videos, comments, and related metadata (e.g., posting time, location tags) that you choose to share publicly on the community.
● Contact Details: We may collect your mailing address, phone number, etc., when you participate in activities, claim prizes, or when we need to contact you.
● Payment Information: When you purchase virtual items (e.g., “Nexa Coins”) or subscribe to services, we process payments through third-party processors (e.g., Apple Pay) and collect transaction records and billing information, but we do not directly collect or store complete payment card details.
2.2 Information Collected Automatically
● Device & Technical Information: Includes your IP address, device model, operating system version, unique device identifiers (e.g., IMEI, IDFA), browser type, mobile network information, list of installed applications, and log information generated during your interactions with our Services.
● Usage Behavior Information: We record how you use our Services, such as browsing history, search queries, click behavior, frequency of feature use, session duration, and error/crash reports.
● Location Information: With your explicit permission, we may collect approximate or precise location information via IP address, GPS, Wi-Fi, or cellular signals to provide localized content recommendations or for security risk control. You can disable location services in your device settings at any time.
● Cookies and Similar Technologies: We use cookies, pixel tags, and similar technologies to identify your device, remember your preferences, analyze traffic patterns, and deliver personalized advertising experiences. You can manage cookies through your browser settings.
2.3 Information Obtained from Third Parties
Third-Party Account Information: If you log in to Nexa using a social media account (e.g., Apple, Facebook), we may obtain your basic profile information (e.g., profile picture, nickname, friend list, depending on your authorization settings) from these platforms.
We strictly comply with laws and regulations and use your information for the following purposes:
● Providing & Maintaining Services: To create and manage your account, provide customer support, process transactions, send important notices (e.g., service changes, security alerts), and enforce our Terms of Service.
● Optimizing & Personalizing Experience: To analyze user behavior to improve product features, optimize content distribution and recommendation algorithms (e.g., recommending content or community topics you may find interesting), and customize your interface.
● Communication & Marketing: To send you service-related announcements or, with your consent, product updates, marketing materials, and event information. You can unsubscribe from marketing communications at any time.
● Security & Compliance: For identity verification, account security protection, fraud detection, risk control, and investigating potential violations of our policies or the law. We also use information to comply with legal obligations (e.g., tax reporting, responding to lawful requests).
● Research & Development: We may de-identify and aggregate collected information for big data analysis, machine learning model training, and developing new services.
The AI chat companionship feature provided by Nexa is designed to offer you emotional soothing, expression of thoughts, and daily companionship through conversation. Please acknowledge and agree that:
Function Purpose: This feature is solely for the purposes of “personal recording / emotional companionship / emotional soothing / daily social interaction / expression / creation.” All content generated by the AI is an automated response based on algorithms and is not a substitute for professional psychological counseling, psychiatric treatment, or any form of medical advice. If you are experiencing severe emotional distress or a mental health crisis, please seek help from a qualified professional immediately.
Information Processing: To provide and continuously improve the AI dialogue service, the system processes your conversation content with the AI. This may involve necessary technical partners (see “Information Sharing” below). We commit to implementing strict encryption and access control measures for such sensitive interaction content.
Content Identification: In accordance with relevant laws and regulations, AI-generated content may be identified. You should use your judgment and are responsible for its content.
We highly value the confidentiality of your information and will only share it under the following necessary circumstances:
● Essential Service Providers: To achieve the purposes described in this policy, we may share necessary information with partners who provide us with technical and service support, such as:
1.Cloud Service and Storage Providers (e.g., AWS,Qiniu,Netease,Coze): To provide data storage, computation, and backup services, these partners may have access to your account information, user-generated content, and system log data.
2.AI Model and Data Analytics Providers: To deliver services such as intelligent dialogue and content analysis, we may share encrypted conversational data and de-identified product usage data with these providers.
3.Push Notification Services: For sending system notifications and activity messages to you, these services may process your device identifiers and push tokens.
4.Customer Support Platforms: To help respond to your inquiries and requests, we may provide these platforms with your account information, contact details, and descriptions of your issues.
5.Please note that all service providers are permitted to process your information only in accordance with our instructions, this Policy, and under strict confidentiality agreements. They are not authorized to use your information for any other purpose.
● Legal & Compliance: To comply with applicable laws, regulations, legal processes, government requests, or to protect the rights, property, and safety of Nexa, our users, or the public from harm, we may disclose necessary information.
● Business Transactions: If Nexa is involved in a merger, acquisition, asset sale, or bankruptcy reorganization, your information may be transferred as part of the transaction. We will ensure the recipient is bound by this policy.
● With Your Consent: Except as described above, we will share your information only with your prior explicit consent.
We do not sell your personal information to third parties for their independent marketing purposes.
Storage Location & Retention: Your personal information will be stored on cloud servers located in Germany. We retain your information only for the period necessary to fulfill the purposes described in this policy. For example, account information is retained while your account is active; transaction records will be retained for a certain period of time in accordance with financial regulations.. After the retention period, we will anonymize or securely delete the information.
Data Security Measures: We implement technical and organizational measures including encrypted transmission (SSL/TLS), encrypted storage, strict access controls, regular security audits, and vulnerability scanning to protect your information against loss, misuse, unauthorized access, disclosure, and alteration. In particular, for sensitive content such as your mood journals and AI conversations, we employ enhanced encryption standards for storage.
International Transfers: As we provide services globally, your information may be transferred to and processed in jurisdictions outside your country/region. We ensure that such transfers comply with applicable laws and safeguard your information through measures such as signing Standard Contractual Clauses.
You have the following rights regarding your personal information. You can exercise these rights via your account settings or by contacting customer service (service@nexaparty.com):
● Access & Correction: You can view and update most of your account information.
● Restriction & Objection: You can request to restrict or object to our processing of your personal information.
● Data Portability: Where technically feasible, you can request a copy of the personal information you provided in a structured, commonly used, machine-readable format.
● Withdrawal of Consent: For processing based on consent, you can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To request access to, correction of, or deletion for the personal information you have provided, please contact us at: service@nexaparty.com. We will process account deletion requests promptly upon receipt and will notify you of the outcome via email to the sender's address.
Please be aware that we may retain certain data to comply with legal obligations or to serve essential business purposes. This includes, but is not limited to: transaction records as required by tax law, information pertinent to active user dispute resolutions, and system logs crucial for our fraud detection mechanisms. All retained data is held strictly in accordance with the principle of minimum necessity and for predefined retention periods.
We have implemented a range of technical and administrative measures to protect your information against loss, misuse, unauthorized access, disclosure, and alteration. These measures include encrypted transmission (e.g., SSL), encrypted data storage, access controls, security audits, and regular security assessments.
However, please note that no method of internet transmission or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
Nexa Services are not directed at children under the age of 18. If we discover that we have collected personal information from a child under 18 without verification of parental consent, we will promptly delete such information. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
For minors under the age of 18, we encourage them to use our services under the guidance of their parents or guardians, and advise guardians to pay close attention to the online activities of minors.
If you are a California resident, laws such as the California Consumer Privacy Act (CCPA) may grant you additional rights, for example:
● The right to know the categories and purposes of personal information we collect and disclose.
● The right to request deletion of personal information we have collected about you.
● The right to opt-out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising (cookie-based targeted advertising).
● The right not to be discriminated against for exercising your rights.
You can exercise your rights by contacting us using the details in Section 15 of this policy.
We and our partners use cookies, pixel tags, and local storage (collectively, "Cookies") to remember your preferences, analyze website traffic, deliver personalized content and services, and optimize advertising.
You can block or delete Cookies by adjusting your browser settings. However, please note that disabling Cookies may affect your use of some features of our Services.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When updated, we will revise the "Last Updated" date at the top and notify you through prominent means within the platform (e.g., pop-ups, notifications). We encourage you to review this policy periodically to stay informed.
Our Services may contain links to third-party websites, products, or services. This Privacy Policy applies only to information collected by Nexa and does not apply to any third party's content, privacy practices, or services. We recommend that you read the privacy policy of any third party before providing them with your personal information.
If you have any questions, comments, or complaints about this Privacy Policy or Nexa's information handling practices, or if you wish to exercise your privacy rights, please contact us using the following details:
E-mail: service@nexaparty.com
Company: HONG KONG GOODER TECHNOLOGY GROUP LIMITED
Address: Unit 89, 3/F., Yau Lee Centre, No.45, Hoi Yuen Road, Kwun Tong Hong Kong